My Service Hub15.0.0 - App Store

My CNH Service Hub is your new mobile tool for service activities. The app has several modules that will be launched in the coming months.
The DQR module allows to perform your quality reports (DAR, PDI, ...) in an autonomous way, online and offline, around the unit.
The eTIM module is the mobile version of eTIM website and covers most of the functionalities available on the web (available from April 2022).
The Digital Jobcard module will allow you to manage the activities inside the workshop.
ASiST will helps you to ask CNH Support and to follow your Requests in a faster way.
More modules will follow in the future..

Version History eTIM:
Possibility to attach bin file

DQR:
UX/UI Redesign: Modernized & more user-friendly interface.
WAI Trigger Optimization: Improved WAI button placement for easier access.

DJC:
Warranty & Activity Management: Improves warranty handling, validations, and activity data quality.
Administration & Workflow Control: Enhances admin control over signatures and workflow governance.
Streamlines navigation, checklist management, and technician workflows experience
Offline & Connectivity Improvements 15.0.0 Sep 28 DJC:
- Warranty validation
- Photo capture optimization
- Attachment error handling & resubmission
- Travel creation validation
- Activity management fixes

MSH:
- Security (Penetration tests, MEI authentication)
- User Experience (PIP display simplification)
- Technical Modernization (Obsolescence management)

CS/MP:
- MyFleet Enhancements
- Subscriptions & Agreements
- Warranty Dashboard
- Service App Improvements
- Remote Diagnostics & Customer Experience

DQR:
- Walkaround inspection 14.0.0 Jul 16 • eTIM
Safety/Regulatory PIP – Color rules and tooltip
Kongslide logo change

• CS
Technical Alerts : numerous enhancements (tutorial, map, and more)
My Fleet Overview : display of Engine Hours

• DQR
Faster, modernized DQR dashboard with multi brand access and enhanced filters.

• DJC
Improved mobile app stability with enhanced offline optimization. 13.0.0 Apr 14 CS:
- Integration of Remote Display View: TeamViewer/VNC

DQR:
- DAR faults in archived PDI
- Internal checklists in user’s language on foreign markets

DJC:
- Split appointment
- Appointment export revamp
- Engine hours image management

TIDB/ETIM:
- KA indexing optimization
- FC representation mapping
- Berkeley to Azure Migration
- Split consumables into generic and brand tables 12.0.0 12/11/2025 DQR:
- DAR faults in PDI (Part 1)
- Checklist auto-close by region
- Submission page UX improvements

DJC:
- eTIM offline button disablement
- Scanned part linked to operations
- Tech enhancements & bug fixes

TIDB/eTIM:
- Predefined Internal Chapter for PIP

CS/MP:
- Add remote display view on service app
- Custom notification : Ability to update a rule & advance search 11.0.0 10/09/2025 Technical release 10.2.0 09/19/2025 Technical release 10.1.0 09/15/2025 DQR:
- UX/UI revamp
- History revamp
- VIN&Type in header
- Attach opt. for non-fault answers
- Quality Score update for checklists
DJC:
- Tech tracking
- Appt/Warranty upgrade
- Stability/offline data upgrade
CS:
- Customer request - Dealer Push Notifications Review content
- Custom notification - UX/UI Integration - create new rule
- Deleted custom notification
- Proactive Breakdown Support 2.0 - Internal user view
eTIM:
- German label adjustments
- SAP broker configurations 10.0.1 07/18/2025 DQR:
- UX/UI revamp
- History revamp
- VIN&Type in header
- Attach opt. for non-fault answers
- Quality Score update for checklists
DJC:
- Tech tracking
- Appt/Warranty upgrade
- Stability/offline data upgrade
CS:
- Customer request - Dealer Push Notifications Review content
- Custom notification - UX/UI Integration - create new rule
- Deleted custom notification
- Proactive Breakdown Support 2.0 - Internal user view
eTIM:
- German label adjustments
- SAP broker configurations 10.0.0 07/11/2025 eTIM:
- Alert box redesign
- Improvements of the quick closure process for technical alerts
- Push notifications available for Customer Requests
- Enhancements on the Analytics data tab - charts displayed by default, live parameters
- New Custom Notifications tab in My Fleet
- Product tree filter added in My Fleet

DQR:
- The DQR Alerts are now only displayed for Dealers users in DAR and PDI checklists. The display of the Alerts in the PDI now depends of the answers provided in the DAR checklist
- The DQR Alert's attachment field is displayed mandatory only if the user's answer is Yes or is hidden when the user's answer is No
DJC:
- Time summary screen
- Export appointment pdf
- Improvements in offline and appointment list stability 9.0.0 04/10/2025 Technical release : upgrade build with SDK 18 8.1.0 03/19/2025 eTIM:
-Improvements of the quick search and the closure of alert procedures
-New Customer requests tab in My fleet
-Access to the legacy SMs applicable to the engine of your machines.

DQR:
-Winter Checklist (WCK) is now Machine Health Check (MHC)

DJC:
-Technician time clocking and summary improvement
-Unit status translation for Spain 8.0.0 12/13/2024 eTIM:
- Push notification for critical alerts

DJC:
- Improvements in application logs and clocking managament

CS:
- Track geolocation
- User settings - Display current agreements status and switch

DQR:
- Improvement of the management of DQR offline 7.0.0 11/08/2024 Technical upgrade of the different plugins of the application, to manage the obsolescence of some components.
No functional improvement. 6.1.0 09/27/2024 DQR :
Display DQR Alerts inside DQR checklists.
Increasing the size of the action's comment field in the fault status screen.
Fixing the displaying order of faults
Solved issue: checklist's content sometimes displayed instead of fault status screen.

eTIM :
Search By Model
Wiring by Function
New CNH Logo 6.0.2 07/11/2024 Fixes for DQR and eTIM modules 5.2.1 05/30/2024 New features in eTIM module:
- Albanian language is now available,
- Hydraulic information page shows links to electrical components,
- New link to request support from Monarch for electrical tractors,
- Updates search shows last publication updated with the authors' comments,
- And many improvements in the user experience: smoother Smart View loading, quick links in Document page, location view in connectors page, improvement in the jump between linked electrical schematic sheets, etc.

New features in DQR module:
- New checklists and business rules declaration (LATAM & Logistics Stream).
- DQR Dashboard update to display new checklists (LATAM & Logistics Stream).
- DQR Dashboard redesign to display the devices used to fill the checklist (LATAM).
- New screen creation to display non-fixed faults and repair declaration (Logistics Stream).
- Allowing to block the possibility to upload a file from mobile app on demand.
- Adding new icons to differentiate attachments coming from laptop and mobile (LATAM).
- Update the Pin Search filter label.

New features in DJC module:
- Make certain fields mandatory for Warranty Jobcards
- Run query for generating Uptime/Downtime of Machine
- Uptime query with data per job card
- Standalone - Upload success message adjustment
- Standalone : To only download Active items
- Save Brand and Model - Vehicle Upload (Light Mode)

DJC (bug fixing):
- (BUG) Unable to hit the internet connection ICON to activate the connection
- (BUG) User (technician) offline can't add parts to the jobcard
- (BUG) Informations saved but not visible in differnt times 5.0.1 04/26/2024 New features in eTIM:
- Improvement in the navigation of Installation Instructions,
- Zoom in Information Units by pinching,
- Access to Knowledge Articles in all languages.
New features in DJC:
- This new release includes the offline button functionality that will improve the behavior of the application in case of low connectivity.
- It also corrects a lot of issues 4.1.0 02/12/2024 Jobcard :
- Now an icon shows whether an appointment is available to offline mode
- The application no longer deleted data when losing network connection during an offline synchronization
- Bugfixes

DQR :
- Checklist version update - Ensure to always open the latest version of a quality checklist
- New delivery quality checklist available for Plant users (NPP)
- New delivery quality checklist workflow for Logisitics Pad users - Beta
- Bug fixing: False value selectable "ZZZ other" not selectable anymore

eTim:
- Service Bulletin / Pip bulletin available natively for authorized profile
- PIP tracking for authorized profile
- Asist module /create THD for authorized profile
- Download of legacy document retrieved from word search 3.3.1 10/16/2023 Fix DQR PPD opening for internal 3.2.10 09/22/2023 For eTim :
- Documents opened in native : Service Manual, Installation Instruction, Operator manual, Service Bulletin ... except PIP
- Wiring/Hydraulic opened in native
- Document PDF legacy downloaded
- Creation of Feedback for IU
- Possibility to view IU in different languages from documents: Service Manual,Operator manual...

For DQR :
- The vehicle model number has been added to the DQR "Active report" and "Archived reports" against the PIN
- A DQR history button has been added in the "Alerts section" allowing to display checklist not opening reason if no checklist has been activated

For Digital Jobcard:
- Removed Mandatory Photos for VIN & Engine hours and other settings
- Enable ability to add travel no matter what the bay type is
- Enable ability to capture Customer Signature after you have sent for Validation
- Remove time / date / user stamp within 3Cs on a warranty job
- Signature in Offline mode 3.1.0 07/31/2023 For eTIM module, native documents are now available (operator manual, service manual, etc.)
For DQR module :
- Update question to activate a DQR
- Mandatory DQR comment if scrore is 1 or 2
- Display the option specifications directly in the DQR
- DQR Comments not mandatory collapsed by default
Bugfixes 3.0.37 04/07/2023 eTIM 8.15 2.0.4 08/04/2022 Correct bugs and jump assist 1.9.8 07/21/2022 ASIST Module and bugs corrections 1.9.0 07/06/2022